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“What do you do when a student is struggling?” - behind the scenes with VU student psychologists

Interview with Marthe Keijman, student psychologist at VU
Pressure to perform is high among students, and the impact of societal, political, and personal challenges is bigger than ever. As a teacher, you might notice it: a student becoming extra quiet, missing classes more often, or visibly struggling. The team of student psychologists at VU Amsterdam witnesses these trends up close.

Although the team doubled in size under the pressure of the COVID-19 pandemic and the related increase in mental health issues among young people, the demand for help among students still remains high. How do VU student psychologists handle this? And how can lecturers help guide students? We spoke with Marthe Keijman, who has been a student psychologist at VU Amsterdam for nine years. After working in child and youth mental health services, she transitioned to higher education. “Young adults are exploring their identities and becoming independent from their parents. It’s a unique yet challenging phase. That’s what makes this work so meaningful.”

Stress, performance pressure, and uncertainty
“Students are at a pivotal stage in their lives. With the right guidance, you can make a big difference. But the challenges students face today are complex”, Marthe explains. Besides high expectations from themselves and their surroundings, the current state of the world adds to the pressure: political uncertainty, the difficult housing market, major societal issues, and the lingering effects of the pandemic.

“We’ve really seen how the pandemic shaped a generation that missed out on social skills and structure”, she says. “Now that physical classes have resumed, many students feel overwhelmed, and forming social connections is often challenging.” This growing need for support worries the team, especially in light of government cuts to higher education budgets. “Fewer resources while the demand continues to grow, it really impacts students”, she says. “They deserve the support they need.”

Teachers: avoid taking on the role of therapist
“Simply lending a listening ear or referring a student to available support at VU can make a huge difference,” Marthe advises. “Don’t try to take on the role of a therapist yourself - that’s not your responsibility, and it doesn’t have to be. We’re here to help you. Besides, it can backfire if not handled correctly. Teachers, deans, and study advisors can always consult with us on how to best refer students.”

Practical tips for teachers:

  • Let students know they’re not alone: acknowledge in your lectures that studying can sometimes be tough and highlight the availability of support both inside and outside of VU Amsterdam. This simple message can be very impactful.
  • Actively refer students during busy periods: this is especially important around exam time, during winter (think winter blues), or other stressful periods. Point students to available resources, such as with a QR code linking to our flyers, the student psychologists’ webpage, or mention their workshops in your lectures. Students can also attend the online walk-in hour.
Portrait photo of Marthe Keijman.
  • Create opportunities for connection: one lecturer shared a simple yet effective approach: arriving half an hour before class or staying a bit longer afterward. This extra time allows students to approach them in a casual setting, to ask questions, share concerns, or simply connect without feeling rushed.
  • Notice a withdrawn student? Consider a one-on-one conversation: one teacher invited a student for a coffee and pointed them to the student psychologists’ services. It turned out to be just the encouragement the student needed.
  • Request training as a teacher: in collaboration with the VU CTL, training is available to help you better understand where VU students can access support. Email ctl@vu.nl to request training.

Taking a step back feels like failure
Many students find it hard to slow down, even when they’re on the brink of burnout. “They often see it as a failure”, Marthe explains. This can be challenging for lecturers too: sometimes taking a step back is essential, but it may clash with course requirements. “Lecturers have to navigate rules and expectations, and sometimes a course simply isn’t feasible if a student can’t keep up. That’s entirely understandable, but it can lead to complex situations.”

“Many students also believe they’re the only ones struggling with stress, fear of failure, or procrastination”, Marthe adds. “But in a workshop, they typically see that others are facing the same challenges. That realisation alone can be a huge relief. Knowing you’re not alone is sometimes just as powerful as the tools we provide,” Marthe emphasises.

More psychologists, more innovation
The expansion of the team has also enabled innovation, such as the introduction of outdoor therapy, where sessions take place in nature, like during a walk. “It creates a completely different dynamic”, Marthe explains. “Many students feel more relaxed outside, which greatly benefits the conversation.”

In addition to focusing on students, there’s also attention for the team itself: “The work can be intense, but we have a close and committed team. Our shared mission to improve student well-being energises us and strengthens our bond. That’s what makes this work so special.”

Want to learn more about the services of VU Student psychological counsellors?
Visit the student well-being homepage or contact the team at psychologists@vu.nl.

“Teachers, deans, and study advisors can always consult with us on how to best refer students.”

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